Returns & Warranty – ELEPHANTUSHOP
At Drunkelephantusshop, we want you to feel confident when purchasing your skincare products. If you’re not entirely satisfied, our hassle-free return and warranty policy is designed to provide peace of mind.
Returns Policy
- 30-Day Satisfaction Guarantee – Return your skincare products within 30 days from the delivery date.
- Condition – Items must be unused, in their original packaging, and include all original components.
- Process – To initiate a return, simply contact our customer support team with your order details.
- Refunds – Upon inspection and approval, refunds will be credited back to your original payment method. Please note that shipping costs may be non-refundable.
Warranty Coverage
We stand behind the quality of our skincare products with a comprehensive 1-year warranty.
Our warranty covers:
- Defects in materials or craftsmanship
- Issues with product integrity during normal use
Our warranty does not cover:
- Normal cosmetic changes (slight discoloration, etc.)
- Damage from abuse, misuse, or alterations
- Damage caused by neglect or improper storage
How to Claim
Contact our friendly support team at support@drunkelephantusshop.com with your proof of purchase, clear photos of the issue, and a detailed description.
Possible warranty resolutions include:
- Replacement of the defective skincare products
- Professional guidance for minor issues
- Connections to trusted service professionals
Need Assistance?
Our knowledgeable customer support team is here to assist you. For any questions about returns, exchanges, or warranty claims concerning your skincare products, please visit our Contact Us page or call us at 262-222-6595. We’re available to help in 2026!